Ajman Bank has entered into an agreement with Avanza Solutions to set up a complete omni-channel platform, consisting of a digital banking solution and an orchestration engine, to transform its banking experience and roll out new services at a quicker pace. Present at the signing ceremony were Mr. Mahmood Kapurwala, CEO, Avanza Solutions; Mr. Kashif Amin Thakkur, Head of Consumer Banking, Ajman Bank; and other key members of the management from both organizations.
Mr. Amiri, said, “The Omni-channel approach forms the core of our business strategy with the goal of providing holistic customer experience. Our partnership with Avanza Solutions will enable us to deliver a comprehensive suite of digital banking capabilities with new and enhanced business functionalities that will ease efficiency and accessibility at every step of the customer journey.”
Omni-channel is a major milestone in Ajman Bank’s digitalization journey and will provide customers a fresh user experience across all digital channels with enhanced and seamless services. This latest development will revolutionize the customer experience and will enable transferring branch services to digital channels. Customers will also be able to access Ajman Bank services such as rewards platform and deals and discounts through single Ajman Bank digital platform.
Mr. Kashif Amin Thakkur, Head of Consumer Banking, Ajman Bank, said, “We are delighted to collaborate with Avanza in order to migrate to next-gen digital experience for our customers. Omni Channel Platform is at the core of our digital strategy and will allow the customers to access our banking, loyalty and deals platform through single sign-on. At Ajman Bank we are committed to delivering the best in class digital banking services to our customers that would make their banking experience simpler, faster and more secure.”
Mr. Muhammad Irfan, Head of Sales ME, Avanza Solutions, said, “We have always strived to push the boundaries, to create, innovate and help our clients deliver more to users. It is that core belief that has driven us to create modern up-to-date solutions for our customers. Our solutions are designed to elevate the banking experience, create lasting advantages for our clients, and extend the reach of business.”
Avanza’s Symmetry, an Omni-channel Digital Banking Platform, consists of its flagship Rendezvous (Enterprise Orchestration Engine) and Ambit box (Web & Mobile Platform) solutions.
Rendezvous is a PA-DSS certified orchestration engine, which unites all online banking channels. The state-of-the-art solution is designed to orchestrate all types of information across all systems in the online banking channel. Rendezvous enables Ajman Bank to service customers in the same way across any channel with ease creating an omnichannel experience for consumers. The bank can also add other external systems to its e-infrastructure conveniently, without having to resort to any rework or development.
Ambit Box is a comprehensive online banking platform for both retail and corporate banking services with native mobile apps as well for mobility.
About Ajman Bank
Ajman Bank is an Islamic bank with an ambitious vision based on values of integrity, trust and transparency seeks to provide a wide range of Sharia-compliant and high-quality banking services to customers from individuals, companies and government institutions across the UAE. It is also keen to be updated with the latest technology that will ensure customers a distinctive experimental banking with the revival of human touch that is lost in the modern era of banking application.
Ajman Bank is headquartered in Ajman and enjoys the strong support of the Government of Ajman and is a key pillar in the emirate’s economic development strategy. The bank continues its tireless efforts to establish a prominent position in the banking sector as a sustainable Islamic banking institution, with an emphasis on the need to achieve an optimal balance in the community and caring staff, in order to provide real value for shareholders and customers alike. For more information visit http://www.ajmanbank.ae
About Avanza Solutions:
Avanza Solutions is a global software solutions provider specializing in e-Business and e-Banking solutions, Enterprise Application Services, Infrastructure Management, and Quality Services. Avanza serves clients across 45+ countries, through a cross-section of industries, with a specific concentration in the banking, financial, and government sectors.
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